How Long Do I Have to Report a Lost, Missing, or Undelivered Package to Route?

Adding Route to your order at checkout means that your order is protected against being lost, damaged, or stolen. Please ensure you report an issue within the respective deadlines:

Damaged: Within 15 days of when the package was marked delivered
Lost: Between 7* and 60 days from the last tracking update
Stolen: Between 5* and 15 days of when the package was marked as delivered

*Route requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered

Need additional Help?

To reach us for additional Support, we have the following contact options:

From our Website, you can Contact Us HERE

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