Adding Route to your order at checkout means that your order is protected against being lost, damaged, or stolen. Please ensure you report an issue within the respective deadlines: Damaged: Within 15 days of when the package was marked deliveredLost: Between 7* and 60 days from the last tracking updateStolen: Between 5* and 15 days of when the

The ‘Current Turn Around Time’ is the length of time you can expect the product to be shipped to you. Please keep in mind this is an estimate so your order may ship before or after this date. Once the product is shipped it can take up to 5-7 business days to arrive at your

You can remove an old shipping address from your account by going to your Nine20 account page and select “addresses” in the side navigation menu. You can get also get there by clicking here.

We are not responsible for lost or stolen packages.  If order tracking shows your item(s) as “Delivered”, order will not be refunded or replaced. You will have to contact your local post office or shipping facility and file a lost/stolen mail claim.