Customer Service

Looking to Return or Exchange?

If you’re unhappy with your purchase, we’ll help find a solution. Please contact us within 7 days of recieving your item.

All sales are final on discounted, wholesale and on sale items. "Final Sale” means the specified item is not eligible for return or exchange.

How can we help?

Returns + Exchanges

Non-returnable items

Non-returnable items include but are not limited to: Clearance Final Sale and Items purchased from a fundraiser Custom Items (unless the custom requested item doesn’t match the proof you approved before being produced) Personalized items (unless your personalization does not match what was requested) Items purchased wholesale (unless our error)

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How do I return my order?

We’re sorry that your order did not work out! It is important that you contact us within 7 days of receiving the item so we can help you with next steps.  If your item is as described, but it is just not for you, we do offer refunds to first

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Cancellations + Changes

Unsure about your size? Address change? Need to cancel? Contact us and we’ll do our best to help. Once an order goes into production or ships it cannot be cancelled or modified.

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Non-returnable items

Non-returnable items include but are not limited to: Clearance Final Sale and Items purchased from a fundraiser Custom Items (unless the custom requested item doesn’t match the proof you approved before being produced) Personalized items (unless your personalization does not match what was requested) Items purchased wholesale (unless our error)

Read more »
How do I return my order?

We’re sorry that your order did not work out! It is important that you contact us within 7 days of receiving the item so we can help you with next steps.  If your item is as described, but it is just not for you, we do offer refunds to first

Read more »
Cancellations + Changes

Unsure about your size? Address change? Need to cancel? Contact us and we’ll do our best to help. Once an order goes into production or ships it cannot be cancelled or modified.

Read more »

Shipping + Pickup

Lost/Stolen Packages

We are not responsible for lost or stolen packages.  If order tracking shows your item(s) as “Delivered”, order will not be refunded or replaced. You will have to contact your local post office or shipping facility and file a lost/stolen mail claim. 

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How do I know that my order has been shipped?

You should see a confirmation email within a few minutes of your order. You will then get another email once tracking has been added. If you don’t see these emails, please check your spam folder, and make sure that you have the correct email associated with your Nine20 account. You

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Order Information

Payment Questions

Do You Offer Gift Cards?

We do! To order visit this link here. You can select a design and add a message as well. If you would like to have the gift card sent to yourself so you can give it to someone formally you can send the gift card to yourself and print it out.

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Still have questions?

Send us an email: hello@nine20designs.com

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